ATM Moving & Relocation

How an ATM move works

Tell us the model, whether it is freestanding or through-the-wall, and whether it is bolted to the floor. Your ATM provider or processor should take the machine offline and remove the cash before we arrive. We unbolt freestanding units if needed, move them upright on heavy-duty dollies, and deliver them inside to the new location. Through-the-wall removal is quoted separately.

How to prepare an ATM

• Have the cash removed and the machine taken offline by whoever services it.
• Unplug the power and disconnect the communication line.
• Lock the safe and keep the combination and keys with you.
• Tell us whether the machine is bolted down.
• Measure doorways and check for steps at both locations.

What is included

• Blanket wrap and screen protection.
• Heavy-duty dollies and a liftgate truck.
• Upright transport with load straps.
• Inside delivery and placement at the new site.

Domestic and international ATM shipping

Operators moving several machines between locations can schedule them in one route. Machines that are between placements can be stored with us.

For international moves we handle export and import freight in both directions: crating the machine for ocean or air shipment, preparing the commercial paperwork that customs requires, and arranging delivery from the port or airport to the final site. You supply the documents only the owner can provide, such as proof of ownership and any permits your destination requires, and we coordinate the rest.

What affects the cost of moving a ATM

There is no single price for a ATM move, because the work changes a lot from job to job. A quote is built from a handful of things you can usually tell us up front.

• Distance. A move across town is usually a dedicated local trip. A move between states can travel dedicated or be consolidated with other freight on the same lane, which usually costs less for a single ATM.
• Machine type and weight. Freestanding retail ATMs are compact but dense because of the safe, while through-the-wall and larger bank units are heavier and may need extra crew or equipment.
• Access at each end. Steps, stairs, elevators, narrow halls, tight turns and the distance from the truck to the machine all affect crew size and equipment. A loading dock at both ends is the simplest case.
• Liftgate and inside delivery. Without a dock, a liftgate truck lowers the machine to the ground. Inside delivery brings it to the room where it will run rather than leaving it at the door.
• Storage. If the new site is not ready, the machine can be held between pickup and delivery. Storage time is quoted separately.
• Timing. Fixed delivery dates, after-hours or weekend work, and short notice can change the price compared with a flexible window.

What is included with a ATM move

• A crew that handles ATMs and knows how to protect the safes, card readers, screens, keypads and receipt printers.
• Blanket wrap and padding for local moves, or pallet and shrink wrap for freight shipments, with crating available for fragile or high-value machines.
• Upright loading, with the machine strapped individually inside the truck.
• Liftgate service when there is no dock, plus stair-climbing dollies and straps when the route needs them.
• Inside delivery to the spot you choose, with packing material removed.
• We place the ATM at its new spot. Bolting, network connection, cash loading and processor setup stay with you or your ATM service provider.

Checklist before a ATM is picked up

1. Empty all product, coins, cash, tokens or media, and keep the keys with you or tape them to the machine as agreed.
2. Unplug the machine at least 24 hours ahead. Refrigerated or electronic machines should be fully powered down, and any water should be drained.
3. Secure doors, glass and loose parts. Lock or tape doors shut and remove anything that can slide or rattle.
4. Measure the machine and every doorway, hallway, stairway and elevator on the route at both addresses.
5. Tell us about parking, loading dock hours, building rules, certificates of insurance or elevator bookings before the day.
6. Send photos of the machine and the route if you can. They help us bring the right crew and equipment.

How a ATM is protected in transit

The parts that get damaged in a ATM move are usually the safes, card readers, screens, keypads and receipt printers. Protection is planned around them before the crew arrives, based on the make, model and photos you send.

The machine is wrapped in moving blankets and stretch wrap, or strapped to a pallet when it travels as freight. It is loaded upright on a liftgate truck, braced against the wall of the truck and secured with load straps so it cannot shift or tip. Keys stay with you unless we agree otherwise, and doors are locked or taped so they cannot swing open.

When the move involves stairs, the crew uses stair-climbing dollies and extra hands rather than tilting the machine further than it should go. Narrow doorways sometimes mean removing a door from its hinges or taking the route through a loading entrance instead, which is why we ask for measurements up front.

Delivery day for a ATM

The crew calls ahead with an arrival window. Have someone at the delivery address who can open the building and confirm exactly where the ATM should go, and keep the route from the truck to that spot clear.

We place the ATM at its new spot. Bolting, network connection, cash loading and processor setup stay with you or your ATM service provider. Before the crew leaves, look the machine over together: check the cabinet, glass and screens, confirm loose parts and keys are accounted for, and note anything wrong on the delivery paperwork with photos before signing.

Scheduling a ATM move

Give as much notice as you can, especially for long-distance moves, fixed delivery dates or several machines at once. A fixed deadline, such as a lease ending or a venue opening, usually means a dedicated truck. When the dates are flexible, a ATM can often travel with other freight on a scheduled lane, which usually costs less.

If the destination is not ready on the day the old site has to be cleared, the ATM can be picked up, stored upright and wrapped, and delivered once the new site is ready. Ask for storage at quote time so it is included in the price.

Local, long-distance and international ATM moves

We move ATMs for convenience stores, gas stations, bars, hotels, event venues and retail locations. Local moves are usually scheduled as a dedicated trip with a two-person crew. Long-distance moves cross state lines on scheduled lanes or as dedicated runs, depending on budget and timing.

International ATM shipments are crated for ocean or air freight. We prepare the commercial paperwork customs requires and arrange delivery from the port or airport. The owner supplies documents only the owner can provide, such as proof of ownership, plus any import permits the destination country requires.

Moving more than one ATM, or a full route? Multiple machines can be scheduled together, picked up from several sites and delivered in one sequence. That is usually more efficient than booking each machine separately.

ATMs moving FAQ

Do you move ATMs with cash inside?

No. The cash must be removed and the machine taken offline before pickup.

Do you reinstall and reconnect the ATM?

We place the machine at the new site. Programming, network connection and putting it back in service are handled by your ATM provider.

Can you remove a through-the-wall ATM?

We quote these separately, because removing the unit and patching the wall is partly construction work.

Can you unbolt an ATM from the floor?

Yes, if you tell us ahead of time so we bring the right tools.

How do I get a quote?

Call 866-216-7742 or use the quote form with your ZIP codes and the ATM model.

How much does it cost to move a ATM?

It depends on distance, the machine's size and weight, access at both ends, and whether you need liftgate, inside delivery, storage or a fixed date. Send pickup and delivery ZIP codes, the machine type and photos of the route, and we will quote the move.

Can you store a ATM between pickup and delivery?

Yes. If the new location is not ready, the machine can be held and delivered when you are. Let us know at quote time so storage is included in the price.